1. General Policy

Due to the nature of digital services, refunds are not guaranteed and are evaluated on a case-by-case basis. All refund requests must be made in writing and submitted within 7 days of the project start or payment date.

2. Eligibility for Refunds

A refund may be considered under the following circumstances:

  • Duplicate Payment: If you have been charged more than once for the same service.

  • Service Not Rendered: If the agreed-upon service has not been initiated within the expected timeframe and no progress has been made.

  • Project Cancellation (By Client): If a client chooses to cancel a project before any work has started, a partial refund (typically up to 80%) may be issued to cover administrative fees.

3. Non-Refundable Situations

Refunds will not be issued under the following conditions:

  • If work has already started or been completed based on the client’s approval.

  • If the delay or issue was caused by lack of communication or missing inputs from the client.

  • For dissatisfaction based on subjective preferences after delivery (e.g., design or content style).

  • For services involving paid third-party platforms (e.g., ad spend, domain registration, or software subscriptions).

4. Custom Projects & Monthly Services

  • Custom Digital Marketing Campaigns (e.g., SEO, PPC, SMM): These services require a time and resource investment, and as such, are non-refundable once initiated.

  • Monthly Retainers/Packages: Clients can cancel future billing cycles by giving at least 7 days’ notice before the next billing date. Refunds are not issued for the current or past months.

5. How to Request a Refund

To request a refund, please contact us with:

  • Your full name and contact information

  • Project or service details

  • Reason for the refund request

  • Proof of payment

Contact:
 📧 Email: riazsalauddin6@gmail.com
 📞 Phone: 0370-3931787

All refund requests will be reviewed within 7 business days, and you will be notified of the decision via email.

6. Dispute Resolution

We aim to resolve any dissatisfaction through open communication. Before initiating a chargeback or external complaint, we kindly ask that you reach out to us so we can work toward a resolution.

7. Changes to This Policy

GlowUp Marketing reserves the right to modify this Refund Policy at any time without prior notice. Changes will be posted on our website with an updated effective date.